Terms & Conditions
Last updated: [06/08/2026]
Welcome to Lunex Wellness. These Terms & Conditions ("Terms") govern your access to and use of the website operated by Arsan General Trading LLC ("Lunex Wellness," "we," "us," or "our"), including any purchase of products through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. About Us
Lunex Wellness is a wellness brand based in the United Arab Emirates, offering premium formulations that support beauty, wellness and everyday health. You can contact us at [lunex.wellness@gmail.com] or through the contact page on our website.
2. Eligibility
You must be at least 18 years of age to purchase from this website. By placing an order, you confirm that you are 18 or older and legally capable of entering into a binding contract.
3. Health & Product Disclaimer
Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease, and statements on this website have not been evaluated as medical claims by any health authority.
Nothing on this website constitutes medical advice. Always consult your physician or a qualified healthcare professional before using any dietary supplement, particularly if you are pregnant, nursing, taking medication, or have an existing medical condition. Keep all products out of reach of children. Discontinue use and seek medical advice if you experience an adverse reaction.
Individual results vary. Testimonials and descriptions of typical results reflect individual experiences and are not a guarantee of any particular outcome.
4. Product Information
We make every reasonable effort to display our products, their ingredients, and their packaging accurately. However, slight variations may occur, including changes to formulations, flavor, labeling, or packaging by the manufacturer. The ingredient list and directions on the physical product label always take precedence over information on this website. Please read the label before use.
5. Orders & Acceptance
Your order constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where a product is mispriced, out of stock, suspected of fraud, or intended for unauthorized resale. If we cancel an order after payment, we will issue a full refund of the amount paid.
Order confirmation emails acknowledge receipt of your order; the contract of sale is formed when your order is dispatched.
6. Pricing & Payment
Prices are displayed in your local currency where supported and are subject to change without notice. The price applicable to your order is the price displayed at checkout at the time of purchase. Prices include or exclude taxes as indicated at checkout; applicable taxes, duties, and shipping charges are shown before you complete payment.
Payment is processed securely through our payment providers. We do not store your full payment card details.
7. Shipping & Delivery
We ship within the United Arab Emirates and to the international destinations listed at checkout. Estimated delivery times are provided for guidance only and are not guaranteed. Risk in the products passes to you upon delivery to the address you provided.
For international orders, you are responsible for any customs duties, import taxes, or fees levied by your destination country, and for ensuring the products may lawfully be imported there.
8. Returns & Refunds
Our Return & Refund Policy, available on this website, forms part of these Terms. For hygiene and safety reasons, opened or used consumable products cannot be returned unless faulty. If you receive a damaged or incorrect item, contact us within 14 days of delivery and we will make it right.
Nothing in these Terms limits your statutory rights under UAE consumer protection law or other applicable mandatory consumer laws.
9. Promotions & Discount Codes
Promotional offers and discount codes are subject to their stated conditions, cannot be combined unless expressly permitted, have no cash value, and may be withdrawn or amended at any time.
10. Intellectual Property
All content on this website — including the Lunex name and logo, product names, text, graphics, images, and design — is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.
11. Acceptable Use
You agree not to use this website for any unlawful purpose, to interfere with its operation or security, to submit false information, to infringe the rights of others, or to purchase products for unauthorized commercial resale.
12. Reviews & User Content
By submitting reviews, comments, images, or other content to us or tagging us on social media, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business, including marketing. You confirm your content is your own, is accurate, and does not violate any third-party rights. We may remove any user content at our discretion.
13. Limitation of Liability
To the fullest extent permitted by law, Lunex Wellness shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or products, and our total liability in connection with any order shall not exceed the amount you paid for that order.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability arising from our fraud or gross negligence, or your non-waivable statutory consumer rights.
14. Indemnification
You agree to indemnify and hold Lunex Wellness harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of this website.
15. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
16. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content or practices, and linking does not imply endorsement.
17. Changes to These Terms
We may update these Terms from time to time. The version published on this website at the time of your order applies to that order. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
18. Governing Law & Disputes
These Terms are governed by the laws of the United Arab Emirates [and the Emirate of Dubai]. Any dispute arising out of or in connection with these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of [Dubai / relevant Emirate], without prejudice to any mandatory consumer protection rights entitling you to bring proceedings in your country of residence.
19. Severability & Entire Agreement
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding use of this website.
20. Contact
Questions about these Terms? Reach us at:
Lunex.wellness@gmail.com