Returns & Refunds Policy
Updated [07/08/2026]
Due to the nature of dietary supplements and for health, safety, and quality-control reasons, LUNEX does not accept returns or exchanges due to change of mind once an order has been delivered.
Damaged, Defective or Incorrect Products
Your consumer rights are important to us. If your product arrives damaged, defective, compromised, incorrect, or does not match the product you ordered, please contact us within 7 days of delivery so that we can review the issue.
Where the product is confirmed to be defective, damaged, incorrect, or otherwise eligible under applicable UAE consumer protection laws, we will provide an appropriate remedy, which may include a replacement or refund, as applicable.
To process your request, we may ask for:
* Your order number
* Photographs of the product and packaging
* A description of the issue
* Any other information reasonably required to assess the claim
Please keep the product and its original packaging until your request has been reviewed.