Thank you for shopping with Lunex Wellness (Arsan General Trading LLC). This policy explains how we process, ship, and deliver your orders. For any delivery questions, contact us at lunex.wellness@gmail.com.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding UAE public holidays). Orders placed after 2:00 PM (GST) or on weekends are processed the next business day. During launches, promotions, and holiday periods, processing may take up to 3 business days.
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to become active.
Delivery Within the UAE
| Service | Delivery Time | Cost |
|---|---|---|
| Standard delivery — UAE | 1–2 business days | FREE |
| Standard delivery —GCC | 3–7 business days | 20 AED |
Deliveries are made by our courier partners between 9:00 AM and 9:00 PM. The courier will contact you by phone or WhatsApp before delivery — please ensure your phone number is entered correctly at checkout.
International Delivery
We currently do not offer international delivery beyond GCC countries.
Delivery Attempts & Failed Deliveries
Our couriers make up to two delivery attempts and will contact you to reschedule if you're unavailable. If delivery fails after two attempts or the address provided is incomplete or incorrect, the order is returned to us. We will contact you to arrange redelivery; a redelivery fee may apply. Refunds for undeliverable orders are issued minus the original shipping cost.
Please double-check your address, apartment/villa number, and phone number at checkout — incorrect details are the most common cause of delays.
Order Changes & Address Corrections
Need to change your delivery address? Email us at lunex.wellness@gmail.com within 12 hours of ordering or before the order ships, whichever is sooner. Once an order has been dispatched, we cannot redirect it.
Damaged, Lost, or Missing Deliveries
Please inspect your order upon delivery. If your order arrives damaged, or if tracking shows delivered but you haven't received it, contact us at lunex.wellness@gmail.com within 48 hours of the delivery date with your order number and photos (for damage claims). We will investigate with the courier and arrange a replacement or refund as appropriate.
If tracking shows no movement for 7 days (UAE/GCC) or 20 days (international), contact us and we will open an investigation with the courier.
Sustainability Note
We ship in protective, recyclable packaging designed to keep your products safe in UAE summer temperatures. Supplements should be stored in a cool, dry place upon receipt.
Questions?
Lunex Wellness — Arsan General Trading LLC Email: lunex.wellness@gmail.com