Privacy Policy
Last updated: [06/08/2026]
This Privacy Policy explains how Arsan General Trading LLC, trading as Lunex Wellness ("Lunex Wellness," "we," "us," or "our"), collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or otherwise interact with us. We are based in the United Arab Emirates and process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable data protection laws.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
Information you provide to us:
- Contact details — name, email address, phone number, billing and shipping address
- Order information — products purchased, order value, currency, delivery details
- Account information — login credentials if you create a customer account
- Communications — messages you send us through our contact form, email, or social media
- Marketing preferences — newsletter sign-ups and communication choices
- Reviews and content you choose to submit
Information collected automatically:
- Device and browsing data — IP address, browser type, operating system, pages viewed, time spent, referring website
- Cookies and similar technologies (see Section 6)
- Approximate location derived from your IP address, used for currency display and fraud prevention
Payment information: Payments are processed by our payment providers. We do not receive or store your full card number; we receive only confirmation of payment and limited details (such as card type and last four digits) needed to manage your order.
2. How We Use Your Information
We use your personal information to: process and deliver your orders, including payment, shipping, and order updates; create and manage your customer account; respond to your questions and provide customer support; send marketing emails if you have subscribed (you can unsubscribe at any time via the link in every email); personalize and improve our website, products, and services; display prices in your local currency; detect and prevent fraud and secure our website; and comply with legal obligations such as tax and accounting requirements.
Where the law of your country requires a legal basis for processing, we rely on: performance of a contract (fulfilling your order), your consent (marketing communications), our legitimate interests (improving services, preventing fraud), and compliance with legal obligations.
3. Who We Share Your Information With
We do not sell your personal information. We share it only with service providers who help us operate, and only to the extent necessary:
- Shopify Inc. — our e-commerce platform, which hosts our website and stores customer and order data
- Payment processors — to process transactions securely
- Shipping and fulfillment partners — to deliver your orders
- Email and marketing platforms — to send communications you've subscribed to
- Analytics and advertising partners — to understand website usage and measure advertising (see Section 6)
- Professional advisers and authorities — where required by law, legal process, or to protect our rights
Each provider is permitted to use your information only to perform services for us.
4. International Transfers
We serve customers worldwide, and our service providers (including Shopify) may store or process your information in countries outside your own, including outside the UAE. Where we transfer personal data internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with applicable law.
5. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described above: order and transaction records are retained as required by UAE tax and commercial law; account information is retained while your account is active; and marketing data is retained until you unsubscribe or ask us to delete it. When information is no longer needed, we delete or anonymize it.
6. Cookies & Tracking
Our website uses cookies and similar technologies:
- Essential cookies — required for the website and checkout to function (e.g., keeping items in your cart)
- Analytics cookies — help us understand how visitors use our site so we can improve it
- Marketing cookies — used by advertising partners to show you relevant ads and measure campaigns
You can control cookies through your browser settings and, where shown, through our cookie preferences banner. Disabling essential cookies may prevent parts of the website, including checkout, from working.
7. Your Rights
Subject to applicable law, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information; object to or restrict certain processing; withdraw consent at any time (for example, unsubscribe from marketing); and receive a copy of your information in a portable format.
To exercise any of these rights, email us at lunex.wellness@gmail.com. We will respond within a reasonable timeframe and in accordance with applicable law. If you believe we have not handled your information properly, you may also have the right to lodge a complaint with the UAE Data Office or the data protection authority in your country of residence.
8. Security
We use reasonable technical and organizational measures to protect your personal information, including SSL encryption on our website and checkout, access controls, and reliance on reputable, security-certified providers such as Shopify and its PCI-DSS-compliant payment systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites, including social media. Their privacy practices are their own; we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Significant changes may also be communicated by email or a notice on our website.
12. Contact Us
For any questions about this Privacy Policy or how we handle your personal information:
Lunex Wellness Arsan General Trading LLC
Email: lunex.wellness@gmail.com